Terms and Conditions 

DUE TO HANDPICKED SELECTIONS AND, THEREFORE, LIMITED STOCK, LE:APT RECOMMEND CUSTOMERS INFORM THEMSELVES REGARDING PRODUCT(S) BEFORE BUYING. ANY DETAILS NOT ADDRESSED IN THE PRODUCT INFORMATION CAN BE PROVIDED THROUGH CONTACT WITH CUSTOMER SERVICE customercare@leapt.fr

 

These Terms and Conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on leapt.fr

RETURN POLICY (if applicable): 

To initiate a return on a web item must be reported with the reason and order number at customercare@leapt.fr within 3 days from the date the Customer received it.

Items must be returned in their original condition (unwashed, unworn (including smell or traces of perfume, sweat, fragrance) and undamaged, with all tags attached.) and its original packaging within 14 days from the date the Customer received it. 

Any returned items that are incomplete or damaged will be sent back as is to the Customer at the Customers expense. 

Once the return item has been shipped the Customer must provide tracking information to customercare@leapt.fr. All return costs (postage, packaging and other costs) will be paid by the Customer. Shipping fee for any return caused by our fault will be paid by the company. Goods sent unilaterally without prior information will be returned to the Customer at the Customers expense. Shipping costs are non-refundable.

CONSIDER BEFORE MAKING A PURCHASE: For returns from U.S. and Australia all duty fees and taxes will be paid for by the customer.

(Non-refundable items: sale and coupon discount items, white colours, knitwear, delicate fabrics)

 

EXCHANGES: 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@leapt.fr.

 

CANCELLATION:

Cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Cancellation is possible within 24h after the order has been placed. If the order has already been shipped, cancellation is not possible.  

It takes up to 7-10 business days to issue a refund for a returned or cancelled order.

SHIPPING POLICY

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Standard Shipping has an estimated delivery time of 3-7 business days in France, and 7-12 business days in Europe, Australia and US. Tracking is included but delivery date is not guaranteed. We are not responsible for delayed or damaged items caused by shipping provider, or items lost in transit. We currently ship to Europe, Australia and US only.

For shipments to all countries outside the European Union and France's overseas departments and territories, the price shown on the invoice sent to the Customer will not include VAT or other taxes. Orders shipped to countries outside the European Union and France's overseas departments and territories may be subject to customs fees, local taxes, import duties and government taxes that are not the responsibility of LE:APT. If such additional charges are applicable, they must be borne by the Customer who shall be solely responsible for filing all necessary returns and making all necessary payments to the relevant authorities and bodies in the country concerned.

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Paris, France

© 2019 by LE:APT