All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. (Non-refundable and non-exchangeable items: sale items, white colours, knitwear, delicate fabrics) Shoes must be in new condition and its original packaging. To initiate an exchange on a web item please email us with the return reason and tracking number at contact@leapt.fr, the customer is responsible for all return shipping costs. Shipping fee for any return caused by our fault will be paid by the company. We do not accept returns because of a simple change of heart on the part of the customer.