To initiate a return on a web item please email us with the reason and order number at customercare@leapt.fr within 3 days from the date the Customer received it.
Items must be returned in their original condition (unwashed, unworn (including smell or traces of perfume, sweat, fragrance) and undamaged, with all tags attached.) and its original packaging within 14 days from the date the Customer received it.
Any returned items that are incomplete or damaged will be sent back as is to the Customer at the Customers expense.
Once the return item has been shipped the Customer must provide tracking information to customercare@leapt.fr. All return costs (postage, packaging and other costs) will be paid by the Customer. Shipping fee for any return caused by our fault will be paid by the company. Goods sent unilaterally without prior information will be returned to the Customer at the Customers expense.
CONSIDER BEFORE MAKING A PURCHASE: For returns from U.S. and Australia all duty fees and taxes will be paid for by the customer.
(Non-refundable items: sale and coupon discount items, white colours, knitwear, delicate fabrics)
