If the customer is unhappy with the size or colour of a purchased item, LE:APT will exchange it for the same item in a different size or colour.
To initiate an exchange on a web item please email us with the reason and order number at contact@leapt.fr
Items must be returned in their original condition (unwashed, unworn, and undamaged, with all tags attached.) and its original packaging. Any returned items that are incomplete or damaged will be sent back as is to the customer at the customers expense.
All return costs (postage, packaging and other costs) will be paid by the customer. Shipping fee for any return caused by our fault will be paid by the company.
(Non-exchangeable items: sale and coupon discount items, white colours, knitwear, delicate fabrics)
LE:APT WILL NOT GIVE REFUNDS ON ANY PURCHASED ITEMS.
Cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Cancellation is possible within 24h after the order has been placed.
It takes up to 7-10 business days to issue a refund for a returned or cancelled order.
